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C-Security Services, LLC

The face of the moon was in shadow

Almost before we knew it, we had left the ground. All their equipment and instruments are alive.Mist enveloped the ship three hours out from port. The spectacle before us was indeed sublime.A red flair silhouetted the jagged edge of a wing.

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Microsoft Cloud Solution Provider

Partner Support Center

C Security Services LLC — Microsoft CSP Reseller Support. First-line support for Microsoft 365, Azure, and Business Applications licensed through us.

About This Support Page

C Security Services LLC is a Microsoft Cloud Solution Provider (CSP) reseller. As required by Microsoft's Partner Center program, this page is our designated support entry point for customers who have purchased Microsoft cloud products and services through us — including Microsoft 365, Azure, Dynamics 365, and related subscriptions.

We provide first-level support for licensing, billing, provisioning, and technical issues related to your Microsoft subscriptions. Issues that require deeper Microsoft engineering involvement are escalated by us directly to Microsoft on your behalf.

Contact Support

Support Email

support@c-securityservices.com

Support Phone

269-588-0306

Support Hours

Monday – Friday, 8:00 AM – 6:00 PM ET
Emergency/critical issues: 24/7 via email

General Inquiries

info@c-securityservices.com
Fill in your legal business address and MPN ID (below) before submitting this URL in Partner Center. Microsoft validates that support contact details are live and monitored.

How to Submit a Support Request

  1. Email us at support@c-securityservices.com with your company name, tenant domain, and a description of the issue.
  2. We acknowledge your request within one business hour during support hours (see SLA table below).
  3. We triage and troubleshoot — most licensing, billing, and provisioning issues are resolved directly by our team.
  4. Escalation to Microsoft — if the issue requires vendor-level engineering support, we open a case with Microsoft Partner Center support on your behalf and manage it to resolution.
  5. Resolution & follow-up — we confirm the fix with you and close the ticket.
Open a Support Ticket

Service Level Agreement (SLA)

SeverityDescriptionInitial Response Time
Critical (Sev A)Service outage / users unable to work1 hour
High (Sev B)Significant functionality impaired4 business hours
Normal (Sev C)Standard issue, limited business impact1 business day
Low (Sev D)General question, feature request, licensing inquiry2 business days

What We Support

Microsoft 365

Licensing, provisioning, user management, Exchange/Teams/SharePoint issues, security & compliance configuration.

Microsoft Azure

Subscription and billing support, resource provisioning guidance, cost management, security baseline configuration.

Security & Compliance

Conditional Access, MFA, Defender, Purview, and compliance configuration for your Microsoft cloud tenant.

Billing & Licensing

Invoice questions, seat changes, plan changes, renewals, and CSP subscription management.

Escalation Path

If a support request cannot be resolved by our team within the applicable SLA, it is escalated as follows:

  1. Tier 1 — C Security Services support team (initial triage, licensing/billing, common technical issues).
  2. Tier 2 — Senior security/cloud engineer review for complex technical or security configuration issues.
  3. Tier 3 — Formal case opened with Microsoft Partner Center support; managed and tracked by us until resolution.

Company Information

Legal Business NameC Security Services LLC
Primary Support Contactsupport@c-securityservices.com
Websitewww.c-securityservices.com
Business Address[INSERT LEGAL BUSINESS ADDRESS]
Microsoft Partner ID (MPN ID)[INSERT MPN ID]
Fill in the bracketed fields above before submitting this page as your support URL in Partner Center. Microsoft cross-checks legal name and MPN ID against your Partner Center profile.